Returns & Refund Policy

At Stay-A-Day, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Eligibility

You may request a return or refund within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns on items that have been used, damaged after delivery, or are not in their original condition, unless required by applicable consumer law.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the item is faulty, damaged, or incorrect.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.

Contact Us

To request a return or refund, or if you have any questions, please contact us at maddison@stayaday.com.au within 30 days of receiving your order.